Privacy Policy

Who are we?

Alaise Knokke is a private concierge service for second-home owners in Knokke, Belgium. We take care of managing and organising your property and everything around it, so you can enjoy every stay to the fullest.

Company: Alaise Knokke
VAT number: BE 1031 672 796
Address: Zeedijk – Albertstrand 513, 8300 Knokke-Heist, Belgium
Email: info@alaiseknokke.be
Phone: +32 (0) 50 15 35 45
Website: www.alaiseknokke.be

Alaise Knokke is the data controller for the personal data collected through this website. We process your data in accordance with the General Data Protection Regulation (GDPR) and Belgian privacy legislation.

What data do we collect?

We only collect the data you provide to us directly, through the following channels:

Contact form

• Name
• Email address
• Phone number
• Services of interest
• Your message

Newsletter

• Email address

We do not collect sensitive personal data and only ask for what is strictly necessary.

Why do we process your data?

Your data is processed exclusively for the following purposes:

• Contact form: to respond to your enquiry and inform you about our services. The legal basis is our legitimate interest in responding to your contact request.
• Newsletter: to keep you informed of news, offers and updates from Alaise Knokke. The legal basis is your explicit consent. You can unsubscribe at any time.

We never use your data for purposes other than those for which it was collected, and we never sell your data to third parties.

How long do we keep your data?

• Contact data (name, email, phone, message): maximum 5 years after our last contact.
• Newsletter subscription: until you unsubscribe. After unsubscribing, we remove your email address from our mailing list.

Who do we share your data with?

We work with trusted service providers who help us run our business. These parties process your data solely on behalf of Alaise Knokke and in accordance with applicable data protection legislation:

• Resend (resend.com) - an email delivery service we use to send your messages and newsletters.
• Odoo CRM (alaise-services.odoo.com) - our customer relationship management (CRM) system in which contact requests are recorded.

We do not share your data with any other third parties, unless required to do so by law.

Your rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: you can request what data we hold about you.
• Right to rectification: you can have inaccurate or incomplete data corrected.
• Right to erasure ("right to be forgotten"): you can request the deletion of your data, to the extent we are legally required to do so.
• Right to data portability: you can request your data in a commonly used format to transfer it to another provider.
• Right to object: you can object to the processing of your data based on our legitimate interest.
• Right to withdraw consent: if you have consented to receive our newsletter, you can withdraw that consent at any time via the unsubscribe link in any email or by contacting us directly.

To exercise any of these rights, please contact us at info@alaiseknokke.be. We aim to respond within 30 days.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses a secure HTTPS connection.

Supervisory authority

If you believe that we are not processing your personal data correctly, you have the right to lodge a complaint with the Belgian supervisory authority:

Data Protection Authority (GBA)
Drukpersstraat 35, 1000 Brussels, Belgium
www.dataprotectionauthority.be

We of course hope that you will contact us first so that we can resolve any concerns together.

Changes to this policy

We reserve the right to amend this privacy policy. The most recent version is always available on this page, with the date of the last update shown at the top.

Contact

Do you have questions about this privacy policy or the way we process your data? Please do not hesitate to get in touch:

Alaise Knokke
Zeedijk – Albertstrand 513, 8300 Knokke-Heist, Belgium
info@alaiseknokke.be
+32 (0) 50 15 35 45